When an aircraft is grounded, every hour counts. Our AOG (Aircraft on Ground) support combines sourcing, documentation and shipping in a single, prioritised process, led by a team that answers 24 hours a day, 7 days a week.
What AOG support includes
- Immediate acknowledgement. Your request is picked up by a person, at any hour. Our target initial response time is [RESPONSE TIME].
- Prioritised search. We query our whole network at once and favour parts that are available now.
- Documented parts. Parts are checked for identity and paperwork before they leave, so they can be accepted on arrival.
- Fastest suitable transport. Express courier, onboard courier or air freight, chosen for your destination and the size of the part.
- Regular updates. You know where your part is until it is delivered.
Good to know
An AOG request must be expressly accepted by us in writing. Delivery times depend on customs procedures, export controls and carrier operations, and are estimates unless we confirm a guaranteed deadline in writing. Details are in our Shipping and Returns terms.
