[COMPANY LEGAL NAME]
Last updated: [LAST UPDATED DATE]
Table of contents
- Article 1 – Professional customers
- Article 2 – Consumers: right of withdrawal
- Article 3 – Effects of withdrawal
- Article 4 – Exceptions
- Article 5 – Model withdrawal form
- Article 6 – Contact
Article 1 – Professional customers
Our products are sold mainly to professional customers. A business purchasing for its professional activity has no statutory right of withdrawal. Cancellations and returns are then governed by the Terms and Conditions of Sale and by Shipping and Returns.
Article 2 – Consumers: right of withdrawal
Where a purchaser acts as a consumer and the law of the consumer’s country of residence provides for a right of withdrawal, the consumer may withdraw from the contract without giving a reason within [14] calendar days from the day the goods are received.
To exercise this right, the consumer must notify us of the decision by a clear statement sent to [CONTACT EMAIL] or to [REGISTERED ADDRESS]. The model form below may be used but is not compulsory. The notification is on time if it is sent before the withdrawal period expires.
Article 3 – Effects of withdrawal
If the consumer withdraws, we will refund all payments received, including the standard delivery costs, without undue delay and no later than [14] days after we are informed of the decision. We may withhold the refund until we have received the goods or until the consumer provides evidence of having sent them back, whichever comes first. The refund is made with the payment method used for the original transaction.
The consumer must return the goods without undue delay and no later than [14] days after notifying the withdrawal, following the return procedure in Shipping and Returns. The direct cost of returning the goods is borne by the consumer unless the law provides otherwise. The consumer is liable for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and condition of the goods.
Article 4 – Exceptions
Where the applicable law provides for it, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, or to goods that cannot be returned for reasons of safety or hygiene once unsealed. Stating that a part is used, surplus, repaired or overhauled does not by itself remove a mandatory right that applies to the transaction.
Article 5 – Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: [COMPANY LEGAL NAME], [REGISTERED ADDRESS], [CONTACT EMAIL]
I hereby give notice that I withdraw from my contract of sale of the following goods: ______________________
Ordered on / received on: ______________________
Order or invoice number: ______________________
Name of the consumer: ______________________
Address of the consumer: ______________________
Signature (only if this form is on paper): ______________________
Date: ______________________
Article 6 – Contact
[CONTACT EMAIL], [PHONE].
