Your aircraft is on the ground? Contact us now. Our AOG desk is available 24 hours a day, 7 days a week.
Contact the AOG desk
- Telephone (24/7): [AOG HOTLINE]
- Email: [AOG EMAIL]
What to tell us
The more precise your request, the faster we can answer:
- Part number (P/N) and description
- Quantity, and acceptable alternatives if any
- Acceptable condition (new, overhauled, serviceable, as removed)
- Required release documents
- Aircraft type, registration and operator
- Where the aircraft is and the delivery address, with the latest time you need the part
- A contact who can confirm the order at any hour
What happens next
- Acknowledgement. A member of the team confirms we have your request.
- Search. We query our network and check availability, condition and documents.
- Quotation. You receive the price, condition, documents, transport option and estimated time.
- Dispatch. Once you confirm, we prepare the shipment and send you the tracking details.
- Follow-up. We stay in touch until the part is delivered.
Please note
An AOG request must be accepted by us in writing. Before dispatch we may carry out export-control, end-user and documentation checks. Delivery times are estimates unless we confirm a guaranteed deadline in writing. See Shipping and Returns.
Learn more about how AOG support works.
